Shipping Policy
Shipping Policy
Thank you for shopping with us! Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 3–5 business days from the date of purchase. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Destinations
We currently ship to the United States and Canada.
Shipping Rates
Shipping rates are calculated at checkout based on your order weight, dimensions, and delivery address.
Estimated Delivery Times
- United States: 5–10 business days after processing
- Canada: 10–15 business days after processing
Please note that delivery times are estimates and may vary due to carrier delays, weather, or customs processing (for Canadian orders).
Order Tracking
Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at tailsandtoyz@gmail.com and we'll do our best to resolve the issue.