Refund Policy
Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.
Returns
We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in the original packaging. To initiate a return, please contact us at tailsandtoyz@gmail.com with your order number and reason for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Non-Refundable Items
- Gift cards
- Sale or clearance items
- Items that have been used, damaged, or altered
Exchanges
If you need to exchange an item for a different size or color, please contact us at tailsandtoyz@gmail.com. Exchanges are subject to product availability.
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. We recommend using a trackable shipping service for your return.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery at tailsandtoyz@gmail.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
If you have any questions about our refund policy, please reach out to us at tailsandtoyz@gmail.com.